Hey everyone, Tian from Handy Solutions here. Today, I want to share the right way to request a job from your contractor and what to avoid.
This project began with a client asking for some repairs, which we don’t usually handle. This suggested she may not have thoroughly reviewed our website. Our website also allows clients to submit photos with their contact info, which she didn’t do. Over the past three years, we’ve noticed that clients who don’t fill out the form correctly rarely become leads.
Initially, she wanted us to replace a fan, do some painting, caulk the shower, and replace two light fixtures. She sent a few photos, and after a call, I decided to give her some time. During our conversation, she asked me to inspect the fan issue further, which she hadn’t mentioned in the original quote. It turns out there may be a blockage in the pipe leading to the roof, which would require an attic inspection. I explained that this inspection alone would require a $500 fee, as it’s a time-intensive process. For larger renovations, we sometimes absorb this fee into the overall cost, but for smaller jobs, that’s not possible.
When I mentioned the non-refundable fee, she became defensive and said she knew exactly what was needed, which was contradictory since she hadn’t specified that in her initial request. This indicated she might not have the budget or wasn’t respecting the process. While not everyone can afford certain repairs, it’s essential for contractors to filter out those who aren’t ready to invest in proper, quality work.
For homeowners seeking skilled contractors, remember that our time is valuable, and respecting this process ensures a smoother experience for everyone. If you need high-quality work and value transparency, feel free to reach out.
Thanks for watching! Share your own experiences with contractors in the comments, and I’ll see you next time.